Una Vida

Reservation Policies


RESERVATION POLICY:
Welcome to HOTEL UNA VIDA, our rates are in US dollars (USD) per room per night, rates do not include 19% taxes, does not include food / drinks.
Rate per extra adult person $ 30.00USD does not include taxes.

Extra retail rate from 12 years old $ 30.00USD does not include taxes.

Children under 12 years free.

Rates subject to change without notice.

Maximum Occupations:

Tropical: maximum occupancy 2 people

1 Bedroom Boutique: maximum occupancy 4 people

2 Bedroom Boutique: maximum occupancy 6 people

Villa Jacinta 3 Bedroom House: maximum occupancy 8 people

Children from 1 to 11 years old free of charge sharing room with adults in existing beds.

To confirm any reservation an advance of 30% is required, it will be applied to the credit card entered at the time of the reservation.


It is necessary that the cardholder presents the credit card and an official identification at Check-in. Any cancellation must be made in the booking engine of the website and is subject to the cancellation deadline policies and dates of each season.
We accept Visa, Mastercard and American Express cards.
Pets are allowed (maximum 15 kilos)
NO SMOKING IS ALLOWED IN ANY OF OUR ROOMS, IT IS ONLY ALLOWED IN OPEN AREAS.
ACCESS TO THE LODGING AREA, IS EXCLUSIVELY FOR REGISTERED GUESTS AND RIGHT TO STAY.

Check-in is at 3:00 p.m. Check-out is at 11:30 a.m. The minimum age to register is 18 years.
Entry and exit out of time: Access to the rooms before the time of entry, depending on availability. Stay in the rooms after the departure time, depending on availability.
We have luggage storage service.
Parking available subject to availability.

The rooms have a safe, the hotel will not be responsible for objects or goods that have not been deposited in them.

CANCELLATION POLICIES:
1.- By confirming your reservation with your deposit you will be accepting the terms and conditions of our cancellation policies.
2.- Cancellations made 30 days before arrival will have no refund.
4.- Any refund will be made exclusively through the credit card in which the charge was made and are subject to its taxes.
5.- We will not be able to make any type of refund in case of cancellation of your flight. For this reason we invite you to purchase travel insurance that protects you in case of flight cancellation.
6.- No refunds will be made and no credit will be issued in the case of early departures.
8.- No refunds will be made or any type of credit will be issued due to bad weather, hurricanes, tropical storms, including any inconvenience or complication that may arise from the direct impact, or hurricane warning in the area. Hurricanes are unpredictable by nature. We invite you to purchase travel insurance that protects you from these inconveniences.
9.- A Life will not be responsible for any extra cost, evacuation or inconvenience that may arise from a tropical storm or hurricane.
10.- Any credit issued in your favor will be valid for one year from the date of cancellation. This credit may only be used for future accommodation reservations and may be used in hotel services. The credit may be used by another person, with prior written authorization from you.